Privacy Policy for Fiber Internet Options:

At Fiber Internet Options, we understand that your privacy is important. This Privacy Policy outlines the types of personal information that we collect, how it is used, and the steps that we take to protect your personal information when you use our internet, phone, and TV services. We may gather, utilize, share, and/or retain various types of personal information, obtained either online or via phone, automatically, directly from you, or from third parties, for business purposes.

Please note that this policy exclusively governs this website and services where Fiber Internet Options is responsible for determining how your personal information is processed. It does not cover websites maintained by other companies or organizations linked from our site, nor does it encompass business partners to whom we provide your information upon your request related to the product or service you are interested in. Additionally, it applies only to situations where we act as service providers.

Information We Collect:

Personal Identification Information:

full name, postal and shipping address, IP address, phone number, e-mail address.

Two kinds of Sensitive personal information may only be collected if required.

This refers to information such as social security, driver’s license, state identification card, or passport number. We do not retain these details in our system, they are solely utilized for order eligibility.

Second kind of sensitive information includes account login credentials, potentially comprising debit or credit card numbers along with associated security codes, passwords, or access credentials necessary for account access. Account login information is utilized to authenticate active users across login-required sites. Data retention persists for the duration of a consumer account’s activity. Upon account deletion, associated information is also removed.

Account information:

ANI, account number, and service address.

Payment information:

Bank account or credit card information.

Technical Information:

IP address. Your calls with us will be recorded (excluding payment-related information). Data related to internet or network activity, including customer’s engagement with advertisements, and other information gathered from cookies.

How we Collect Information:

We may collect personal information, including sensitive data, in the following circumstances:

• When you inquire about or apply for products and services offered on Fiber Internet Options.
• When you participate in promotions or sweepstakes hosted by Fiber Internet Options.
• When you provide personal information through feedback, surveys, or other forms available on Fiber Internet Options.
• When you visit our website, including through the use of cookies.
• When you contact us directly.

How We Use Your Information:

To provide, operate, and maintain our Services.

• To understand and analyze how you use our Services and what products and services are most relevant to you.
• To communicate with you, either directly or through one of our partners, for customer service, to provide updates and other information related to the Services, and for marketing and promotional purposes.
• To process your transactions.
• To detect and prevent fraud and misuse of our Services.
• To improve our products and services.
• To provide anonymous reporting for both internal and external clients.

We might also get information about you from other places, like companies that provide services or independent firms that do marketing. We use this information to keep track of things. Any information we get this way may be added to the information we already have in your account.

Sharing Your Information:

We may share your information:

• With our business partners, vendors, and third parties necessary to deliver the services you have requested.
• For legal compliance, law enforcement, and public safety purposes, if reasonably necessary and legally required.
• In discussions or dealings related to any merger, sale of company assets, financing, or acquisition involving our business by another company.

Protecting Your Information:

We apply multiple security measures to keep your information safe. This includes encryption and authentication tools. These security measures help make sure your information stays protected. While we strive to maintain high security standards, it’s important to note that no system is immune to vulnerabilities. Rest assured, we are dedicated to safeguarding your information to the best of our ability.

Your Rights and Choices:

You may have certain rights and choices regarding how we collect, use and share your information:

• You can decide not to give us your personal information, but this may limit your ability to use some of our services.
• You can request to know what personal information of yours we hold.
• You can contact us to review, correct, update, or delete your personal information.

Third Party Links:

This Privacy Policy applies to all information collected by Fiber Internet Options But when you go to other websites linked from here, remember they have their own privacy rules. If you use services from those websites, their privacy policy will control the information they collect. They might also have their own rules about cookies. Make sure to check their privacy policies and rules.

Minors:

You need to be at least 18 years old to use this website. If you’re under 18, you can’t use our website without permission from your parents or guardians.

Data Retention:

We’ll keep your personal information for as long as we need it to do what we said in this Privacy Policy, unless the law says we have to keep it for longer.

Changes to Our Privacy Policy:

Fiber Internet Options reserves the right to update or change this Privacy Policy at any time.

Contact Us:

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.