Fiber Internet Options Do Not Sell My Personal Information Policy

Fiber Internet Options ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, share, and protect your personal information. It also describes your rights and choices regarding your personal information, including the right to opt-out of the sale or sharing of your personal information.

Types of Personal Information Collected

We may collect the following categories of personal information:

Identifiers: Name, address, phone number, email address, and other contact information.
Service Information: Details about the services you purchase or inquire about, including internet, phone, TV, and smart security plans.
Payment Information: Payment details, billing address, and transaction history.
Usage Data: Information about how you use our services, including browsing history, search queries, activity logs, and device information.
Customer Support Information: Interactions with our customer service team, including recorded calls and chat transcripts.

How Personal Information is Used

We use your personal information for the following purposes:

Service Provision: To provide, activate, and manage your services.
Customer Support: To respond to your inquiries, resolve issues, and improve our customer support services.
Billing and Payment: To process payments, manage billing, and prevent fraudulent transactions.
Marketing and Communication: To send you information about promotions, new services, and relevant updates.
Compliance: To comply with legal obligations and enforce our terms of service.

Third-Party Data Sharing

We do not sell your personal information to third parties. However, we may share your personal information with trusted third parties for the following purposes:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, marketing partners, and IT support.
Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights and the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

Data Security Measures

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: Use of encryption technology to protect sensitive data during transmission.
Access Controls: Restriction of access to personal information to authorized personnel only.
Monitoring: Regular monitoring of our systems for potential vulnerabilities and threats.
Training: Ongoing training of our employees on data privacy and security best practices.

Policy Updates and Contact Information

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and indicating the date of the latest revision.

If you have any questions or concerns about this policy or our data handling practices, please contact us at:

Fiber Internet Options